Integrated into everything we do

Environmental, social and governance (ESG) considerations are part of how we do business. It is embedded in everything we do. Across our strategy, operations, partnerships and decision-making.


Charter Hall Sustainability Report FY22

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2022 Report

Find out more about our approach to sustainability and our 2022 achievements.


Sustainability Databook 2021

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Non financial data

While our Sustainability Report provides an overview of our performance against key metrics, our comprehensive Databook provides all our sustainability performance data for Charter Hall, as well as CLW and CQR.


Understanding our strengths and listening to our stakeholders has focused our efforts where we can have the greatest impact and influence – acting on climate change, increasing the strength of our communities and conducting business activities in line with the highest ethical standards.

Learn more about how we go further using the links below.

Modern Slavery Statement
Reconciliation Action Plan

Sustainability framework

A sustainable approach to tomorrow

Our sustainability approach remains practical, authentic and action-orientated and enables us to attract and retain capital, customers and employees.

Our sustainability framework sets out our approach to delivering responsible outcomes across our business and in the communities in which we operate. It focuses on delivering environmental and social value at the same time as pursuing long-term, risk-adjusted returns.

Throughout FY22, we continued to listen to our customers’ sustainability concerns and needs. These have helped shape our framework, which directly links to ESG considerations, material topics and emerging trends that will shape our future.


Creating resilience through meaningful climate action, rethinking our approach to resources and restoring nature.

We work in partnership with our customers to deliver meaningful action on climate change, including the way we adapt and build resilience into our assets. We are focused on resource efficiency, reducing carbon emissions and responding to the physical and transitional risks and opportunities of a changing climate. We are committed to achieving Net Zero carbon in operation and powering our assets with 100% renewable electricity. We continue to deliver on our environmental objectives, including enhancing our approach to circularity and natural capital and biodiversity.

Climate action

Achieve Net Zero emissions and strengthen resilience to climate related impacts

Carbon and climate action
Achieve Net Zero emissions in our operations and developments. Partner with customers and suppliers to reduce carbon emissions in our value chain

Energy efficiency
Maintain a highly energy efficient portfolio powered by clean energy

Resilience and adaptation
Strengthen the resilience and adaptive capacity of our portfolio to climate-related impacts

Accelerate automation and operational performance with technology

Rethink resources

Evaluate use of resources as we transition to a circular economy

Minimise waste to landfill in operations and development

Maximise, reuse, repair, recycle and re-purpose materials

Supply chain innovation
Embed circular economy principles into our materials use and supply chain

Restore nature

Protect and restore natural environments and biodiversity to transition towards a regenerative future

Conserve freshwater resources and reduce reliance on potable water


Minimise adverse impacts to biodiversity through our assets and supply chain. Restore and regenerate the natural environment to maintain and enhance the integrity of nature


We focus on talent development and customer partnership, as well as building community connection, inclusion and delivering healthier, safer places for people.

We look for ways to increase the strength of communities in which we operate. We create safe, equitable and inclusive environments to support high-performing talent, foster deep customer relationships and build strong communities. We aim to create healthier and more connected local communities, with accessible job creation and skills development opportunities. Through our membership of the Pledge 1% movement, we aim to create mutual success and have a lasting impact on people and the community, pledging up to one percent of profits, places and our people’s time.

High-performing talent

Drive performance and engagement by leveraging difference and enabling potential

Engaging employees
Co-create a culture with our people that drives innovation and an entrepreneurial spirit

Unlocking potential
Build capabilities for the future by leveraging our operating model to unlock potential for our business and customers

Reimagining work
Create places that bring people together to think in different ways

Celebrating difference
Attract and develop talent that represents our diverse customer base and communities (gender, age, LGBTQ+, First Nations, disability and ethnicity)

Deep customer partnerships

Long-term value creation through cross-sector partnership
Customer engagement

Engage with our customers through regular formal and informal feedback sessions to build an understanding of their needs

Strategic growth

Leverage our cross-sector platform and the skills and experience of our people to grow our customer base and meet their business requirements

Value creation
Develop informed, strategic solutions to satisfy customer needs now and in the future Deliver end-to-end workplace solutions and experiences across all property types

Strong communities

Support resilient communities through inclusion and connected places

Community engagement
Work collaboratively with communities to address issues that effect the health of the communities

First Nations engagement
Facilitate strong, lasting relationships with First Nations’ peoples

Community resilience
Support communities with immediate relief and longer term recovery from natural disasters and crises

Connection through place
Design spaces and experiences that develop a sense of belonging and enable communities to connect in a meaningful way

Healthy places

Positive human health and wellness outcomes through better workplace design and management

Health, safety and hygiene

Implement a portfolio wide strategy to address health, safety and hygiene standards

Human centred design
Develop flexible and inclusive places that actively support diversity, well-being, productivity and engagement

Wellness programs
Deliver health and lifestyle amenities, education and wellness services


Creating shared economic prosperity, sustainable growth and mutual success.

Our integrated commitment to ESG directly influences how we access, deploy, manage, and invest capital to create sustainable growth and returns. We form partnerships and agreements to help support the long-term sustainability of our business partners and judge the success of our approach by our ability to create better futures through driving value and mutual success.

Shared success

Shared economic success and sustained livelihoods for our communities and supply chain.

Pledge 1%
Leverage a portion of our profits, space and our people’s time to support our communities

Employment outcomes
Improve access to learning, skills and job opportunities to support meaningful employment and sustained livelihoods in the communities where we operate

Social procurementStrengthen our social impact and expand our community investment through our supply chain partners and processes

Sustained returns

Long-term risk-adjusted returns for investors

Responsible investment
Access and deploy capital in a way that creates value for all our stakeholders

Sustainable Finance
Leverage our approach to ESG to attract and retain capital partners

Governance and responsible business

Operating a responsible business and ensuring effective risk management, as well as ethical and sustainable supply chain engagement.

We conduct business activities in line with the highest ethical standards, strive for a sustainable supply chain and transparently align and disclose our performance with best practice rating tools and frameworks. Our approach to governance underpins everything we do.


Conducting business activities in line with the highest ethical standards

Cyber security

Harnessing the opportunities of digital technology and data while actively protecting the privacy of individuals and companies

Responsible supply chain

Procure sustainably and ethically delivered services, products and materials

Transparency and disclosure

Disclose ESG information according to national and international best practice standards and rating systems

Building better futures

Wesley Mission David Morgan Centre

In the right hands, 1% is a big deal

Committed to making a positive impact on communities, we’re the first Australian property company to join the international Pledge 1% philanthropy movement.


Find out how we contribute

1. Information on this page was updated with the publication of our 2022 Sustainability Report.